If you are still having trouble connecting, we recommend checking the following points:

1. Anonymous field

• Check if the anonymous identity field is not pre-filled with a value. If so, delete it.

2. Autocomplete

• Avoid using the autocomplete feature in Android when filling in your details.

• Sometimes hidden spaces are added, which the system treats as another character and the login fails.

3. Password

• Make sure you are logging in with the eduroam password that you can find in your personal profile on the intranet.

4. System update

• Make sure you have the latest available software update installed.

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If the login fails and you are using Android version lower than 14, follow these steps:

These versions of Android do not support the current certificate. There are two possible solutions:

1. Remove the saved connection to the eduroam network.

2. Download the geteduroam app.

3. In the list of organizations, select Univerzita Pardubice/ University of Pardubice

4. In the Login required section, enter your eduroam credentials (username and password).

5. Then go back to the Wi-Fi settings and turn Wi-Fi off and on again.

6. In some system versions, a notification may appear asking for permission to connect to the Wi-Fi network via the geteduroam app – confirm it.

7. 7. If the device does not automatically connect to the eduroam network, try turning Wi-Fi off and on again.

The procedure is illustrated on Android 10. On other versions, the screen appearance may differ slightly, but the connection principle remains the same.

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